DCMS is responsible for Government policy on the arts, sport, the National Lottery, tourism, libraries, museums and galleries, broadcasting, creative industries, press freedom and regulation, licensing, gambling and the historic environment. It is the Department responsible for 2012 Olympic Games & Paralympic Games. It is also responsible for the listing of historic buildings and ancient monuments, the export licensing of cultural goods and the management of the Government Art Collection.

Business Challenges

• Inefficient processes for providing information to the public and handling enquiries.
• Variable quality of output.
• Lack of focus on levels of service
• Key staff spending time on non-core communication tasks
• Lack of clear responsibility for cross-unit communication activities

Solutions

• Support for the creation of a new organisational unit, in the form of project management, change management and information systems
• Design and specification of new processes and organisation. Preparation of business case. Project planning and monitoring. Communications and support for people affected
• Specification and procurement of information systems to enable centralised correspondence processes

Benefits

• More consistent quality of output from the Department. Better adherence to internal processes.
• Clear ownership for cross-unit communication tasks and performance statistics