Our client generates global revenues of $2.5 billion, employing over 15,00 in nearly a 100 countries.

Business Challenges

• With major sources of revenue no longer available to them, our client needed to cut costs and increase profitability across its entire range of customers
• Urgent need to bring about radical changes to business model, organisation structure, people skills, business process and systems
• Implement these changes across multiple and diverse business units

Solutions

• A multi-disciplinary change programme spanning the breadth of change
• Each programme element designed to implement specific changes for each particular role – front and back office, claims and so on.  
• Implementation of change to 500 staff in UK and India to demanding deadlines, with ultimate roll-out to 3,500 London Market staff

Benefits

• Staff bought into the changes and keen to acquire new skills
• Enabled immediate productivity gains following change impelementation
• Programme designed to be tailorable and re-usable as each business unit implements its version of the programme
• Future cost efficiencies and opportunities identified and delivered