Our client has over 5 million customers, employs over 9,000 staff. Our client provides a stream of solutions enabling protection against the risks encountered in everyday life.

Business Challenges

• Client was facing the twin challenges of an increasing administrative burden in its with profits operations
• Combined with high rates of attrition in its aging book of business.

Solutions

• Assessment of the efficiency of the With Profits operations
• Comparison of findings to clients competitors in the industry
• Identify key areas of inefficiency in the business
• Propose solutions to the key areas of inefficiency identified
• Provide the industry context of operational excellence in With Profits operations
• Propose tactical & strategic options to improve Operational Efficiency

Benefits

• Identification of 3 areas key to driving improved efficiency: structural, cultural and process based
• Portfolio of tangible process improvement opportunities to help drive increased operational efficiency
• Recommended definition of a Target Operating Model to give clarity as to the current state and desired end state of the business
• Approach for the implementation of a people & change programme to enhance working culture to drive improved people performance