What we do
Atos Consulting and Higham Dunnett Shaw have joined forces, bringing together operational excellence and retention expertise to create a proposition that addresses directly the issues and challenges that retention presents. We call it Customer Value Management.
Our expertise
Our work with clients typically revolves around a six-point action plan:
- Review of current retention strategy
- Comparison with peer group strategies
- Gap analysis of current strategy
- Refinement and definition of strategy, including persistency and attrition, new and existing business ad customer service approach
- Development of implementation plan
- Implementation roll-out
The client benefits
Some statistics achieved by our consultants demonstrates the power of customer retention initiatives we have undertaken:
- A 70% attrition rate reduced to 20%
- Surrender rates reduced by one-third over 12 months
- £500m of funds under management saved per annum
- £2.5m in short-term value saved through restricted bond activities
- Lapse rates halved after active intermediary management of targeted accounts